Shipping policy

Thank you for shopping with Soft & Wild Interiors. Below you’ll find everything you need to know about how and when we deliver. If you have any questions at all, please don’t hesitate to get in touch at hello@softandwild.co.uk.

Order Processing

Once you’ve placed your order, we aim to process and dispatch it within 1–2 working days. Working days are Monday to Friday, excluding UK bank holidays and national holidays — orders placed on or around these days will be picked up on the next available working day. Orders placed over the weekend will be processed from Monday.

You’ll receive a dispatch confirmation by email as soon as your order is on its way, which will include any tracking information where available.

Standard Delivery

We offer standard delivery to addresses throughout the United Kingdom. Once dispatched, you can expect your order to arrive within 3–5 working days. Please note that working days are Monday to Friday only — bank holidays and national holidays do not count towards this timeframe.

Free standard delivery is available on all orders of £100 or more. For orders below £100, a flat rate of £6.99 applies. The applicable rate will always be shown clearly at checkout before you confirm your purchase — no surprises.

Where We Deliver

We currently deliver to addresses within the United Kingdom, including mainland England, Scotland, and Wales. Please note that deliveries to some more remote areas — such as the Scottish Highlands, islands, and certain postcodes in Northern Ireland — may take a little longer than our standard timeframe.

We are not currently able to ship internationally. If you’re based outside the UK and would like to enquire about delivery, please contact us and we’ll see what we can do.

Tracking Your Order

Where tracking is available, we’ll include the details in your dispatch confirmation email. If you haven’t received a confirmation or are having trouble tracking your order, please get in touch and we’ll look into it for you.

Delays and Disruptions

We always do our best to get your order to you as quickly as possible, but please be aware that delivery timescales are estimates rather than guarantees. Occasionally, factors outside our control — such as high demand periods, adverse weather, or carrier delays — can affect delivery times.

If your order hasn’t arrived within 7 working days of your dispatch confirmation, please contact us at hello@softandwild.co.uk and we’ll investigate straight away.

Lost or Damaged in Transit

If your order arrives damaged, or doesn’t arrive at all, please get in touch with us as soon as possible. For damaged items, please refer to our Returns & Refunds Policy for guidance on next steps. For missing orders, we’ll work with the carrier to locate your parcel and resolve the situation promptly.